The purpose of this work is to present the functionality of agile management in planning all production processes in the company OMCO Croatia d.o.o., which handles metal processing. OMCO Croatia d.o.o. is the leader of an OMCO group with 50% of its total production and currently employs 750 employees. Exports to the European and world markets account for 97% of production, and the whole OMCO group “holds” 25% of the total global production of glassware tools. Almost every year, production grows, and investments are needed to sustain growth. Higher demand generates higher production and therefore a higher number of customers with more requirements. Year after year, funds are invested, not only in the technological development of the toolroom and its own employees, but also in the best possible relationship with customers. Nowadays ordering a product because of the current situation is no longer a traditional method as it used to be. The traditional method would include the receipt of orders for a certain time limit and the delivery of the finished product. Today, this seems almost impossible given the delays and unavailability of materials. In order to make the customer satisfied, it is necessary to be in daily contact and ready for changes - agile method. For this reason, agility in the production process is a key factor towards progress and entry into new markets. Each buyer may experience an unexpected situation in the production process which results in customers asking for faster delivery of the ordered tool, a change in the technical documentation of the order which has already been received or a new order with a very short time limit. Given the supply of 25% of the world's total output and a large number of customers, these are situations occurring on a daily or weekly basis. Agility and balancing of all such requests and applications in the production process is crucial for the survival of the market and keeping customers happy, and the manner in which this is done will be explained in this paper.