Business crises occur in the private and public sectors. Company management is a complex process that consists continuous coordination of the activities of all participants in the process. The management process includes the entire operation of the organization, with an emphasis on the management of the organizational structure, business processes and human resources, as well as quality of operations management. In order to manage the organization, it is necessary to establish control over all process and management parameters. The management system is as developed and successful as its least qualitative structural element is developed. We are aware of the fact, which is evident through practice and history, that there is no company that has not encountered some kind of business crisis. They have become almost part of everday business. Effective crisis management rests on crisis planning. In crisis management, planning represents the conscious direction of the process or development of an entity in accordance with the set tasks and goals, taking into account the realization of the basic task related to the protection of human lives and health, their property, the environment and the usual way of life The plan is drawn up in the form of a draft, project, or program that enables effective execution of certain operational tactical or strategic tasks and can be prepared for the level of the state, county, city and municipality as well as other legal entities in written form, with the use of graphics and maps (most often by a combination of the above methods and techniques). Practice has proven that organizations that carry out numerous preparations for a crisis, that have a crisis team and a crisis coordinator, that have established procedures and crisis plans show greater readiness and composure in a crisis and deal with it better. It is extremely important for every company what its leaders are like in a crisis, and very often it is in a crisis that the true leadership is shown. Today's business leaders are captains of ships for which there is no calm sea, especially in crisis situations.