Encouraged by a rapidly changing business environment, we are continuously on the lookout for new and different sources of competitive advantages. Thus, companies are increasingly turning their attention towards one of the key economic resources - knowledge. Employee values and experiences make company’s knowledge. They contribute to company’s growth and development, as well as to its competitive advantages on the market. The knowledge that is on company’s disposal and is found among other things, in databases, various digital records and repositories, should be noted, in order to be available for future generations. Each knowledge base that a company has is made up of invaluable experiences and practices of its employees. They are the foundation on which companies determine their business strategies. For a company to create added value using knowledge at its disposal, it is necessary to have good quality management. This implies establishing, maintaining and giving direction to the company's operations with the aim of using knowledge to create business values and to achieve competitive advantages. The goal of knowledge management is to enable a higher level of quality in decision-making processes, to provide accurate and secure information and data in all domains of services that a company offers to its customers. This paper is aimed to achieve deeper understanding of how a company can successfully bring about progress and reach the desired levels of favorable results by using knowledge management systems and business intelligence.