Communication skills in working with residents of homes for the elderly represent a basic feature of the professional relationship between the employees of these institutions who take care of the life and health of the users of these services. Without quality and appropriate communication, there is no quality care, which, without a doubt, residents of homes for the elderly deserve the most. The subject of this paper is communication skills in working with residents of a home for the elderly. The paper describes several types of forms of communication. In relationships with residents of homes for the elderly, verbal communication is the primary form of communication and involves interaction between people using noise or words, as opposed to non-verbal communication that uses hand gestures, body language and eye contact. Primary communication skills are necessary for social interaction, encouraging communication at an instinctive and basic level. However, there is a difference between social interaction and therapeutic communication, which is usually necessary in more formal settings. The purpose of this research is to determine the relationship between education and the length of service of employees working with residents of a home for the elderly with communication skills and attitudes at work, with the help of a survey questionnaire. The problem of the research was to determine whether the type of workplace and the degree of professional formal education affect communication skills among employees in a home for the elderly. More specifically, whether length of work experience and level of education affect communication skills in working with residents of a home for the elderly. The research showed that the length of work experience and level of education influence communication skills in working with residents of the home for the elderly.