The knowledge society represents a post-industrial economy focused on the production of knowledge, communication, and services, where education becomes a key component and lifelong learning is essential for adapting to social and technological changes. Organizations need to support continuous learning of their employees through learning environments. Lifelong learning enables employees to develop competencies that are crucial for successfully performing tasks and overcoming challenges. Competencies, which include behaviors and attitudes, are broader than specific and transferable skills. Social skills, as part of competencies, are essential for building positive interpersonal relationships and solving everyday tasks. The research focuses on the social skills of department X in the public administration. The results show that 89.8% of respondents accept constructive criticism, while 87.1% objectively assess their shortcomings. In terms of readiness to learn, 76.9% of respondents show a high willingness to participate in training, and 92.3% are willing to share their knowledge. Most respondents (82%) rate their readiness for change highly, while 79.5% believe they handle stress successfully. Communication skills are rated highly, but there is a need to improve presentation skills. The most important social skill for success at work is acceptance of change (59%), with the ability to cope with stress and willingness to learn also highly ranked. The best-rated skills in dealing with others are respect, communication skills, and conflict resolution. The results show that 61.5% of employees believe that the organization does not provide regular training. It is recommended to develop a strategy that includes regular training, individual development plans, and the promotion of a learning culture through mentoring to ensure continuous employee development.