Digitization and the innovations it triggers are changing organizations, institutions and society in general. Digitized business created the term digital economy, which consists of new business models of a company, services, products, markets and other developed economic sectors. The application of digitization in a company is applied with the aim of improving the service and creating new approaches by consumers towards services and products, it encourages the promotion of the company with cost effectiveness, it encourages a higher level of efficiency in the organization of business processes, and faster access to the company's network is ensured. An information system can be defined as a set of organized procedures with the help of which is collected, processed, displayed and searched for data and information that are of great importance for a company or organization, state, society or institution. The task of office operations is to ensure an acceptable level of orderliness of the document so that it can be used in a simple way, quickly and easily found with the aim of easier, faster and safer solving of the main task of the person who needs it. Digitization of processes in office business performs the role of a secure function of office business together with all employee activities that take place in the office space, and relate to the processing of administrative information that is applied to a document that is treated as a carrier of active communication and information that is needed in order to conveyed a certain message. Public administration is a field that demystifies governance mechanisms and makes them accessible. At its core, public administration is the art and science of managing public programs and policies, ensuring their effective implementation for the benefit of society.