prikaz prve stranice dokumenta Upravljanje kvalitetom u turizmu
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undergraduate thesis
Upravljanje kvalitetom u turizmu
Stručni završni rad
2020. urn:nbn:hr:129:131542
Valković, Bornna
The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

Cite this document

Valković, B. (2020). Upravljanje kvalitetom u turizmu : Stručni završni rad (Undergraduate thesis). Zaprešić: The University of Applied Sciences Baltazar Zaprešić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:131542

Valković, Bornna. "Upravljanje kvalitetom u turizmu : Stručni završni rad." Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, 2020. https://urn.nsk.hr/urn:nbn:hr:129:131542

Valković, Bornna. "Upravljanje kvalitetom u turizmu : Stručni završni rad." Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, 2020. https://urn.nsk.hr/urn:nbn:hr:129:131542

Valković, B. (2020). 'Upravljanje kvalitetom u turizmu : Stručni završni rad', Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 22 December 2024, https://urn.nsk.hr/urn:nbn:hr:129:131542

Valković B. Upravljanje kvalitetom u turizmu : Stručni završni rad [Undergraduate thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2020 [cited 2024 December 22] Available at: https://urn.nsk.hr/urn:nbn:hr:129:131542

B. Valković, "Upravljanje kvalitetom u turizmu : Stručni završni rad", Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:129:131542

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Metadata
TitleUpravljanje kvalitetom u turizmu : Stručni završni rad
Title (english)Quality management in tourism
AuthorBornna Valković
MentorDragutin Funda (mentor)
Committee memberZlatko Rešetar (predsjednik povjerenstva)
GranterThe University of Applied Sciences Baltazar Zaprešić
(Chair of Economics, Management and Marketing)
Zaprešić
Defense date and country2020-02-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Na turističkom tržištu današnjice, ponuđači turističkih usluga suočeni su s brojnim izazovima o tome kako što kvalitetnijom uslugom i proizvodom zadovoljiti zahtjevne ukuse potrošača, dok oni, s druge strane, sve više teže idealnom turističkom odmoru. Sustavi upravljanja kvalitetom pokazuju se kao prednosti na međunarodnom tržištu, stoga ponuđači proizvoda i usluga sve više temelje svoje ponude na preferencijama kupaca, te veliku pažnju posvećuju kvaliteti usluga i zadovoljstvu potrošača. Poslovni subjekti koji imaju namjeru opstanka na tržištu te širenja svoga poslovanja implementiraju certificirani sustav upravljanja kvalitetom i posluju prema međunarodnim normama.
Abstract (english)
In today's tourism market, tourist service providers face many challenges about how to meet the demanding consumer tastes of the highest quality service and product, while on the other hand, they are increasingly striving for an ideal holiday. Quality management systems are proving to be an asset in the international market, so product and service providers are increasingly basing their offerings on customer preferences and are paying close attention to quality of service and customer satisfaction. Business entities that intend to survive in the market and expand their business implement, have certified quality management system and operate in accordance with international standards.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:129:131542
Study programmeTitle: Business Economy - Undergraduate Professional Study; specializations in: Menadžment uredskog poslovanja
Course: Menadžment uredskog poslovanja
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni provstupnik / stručna prvostupnica menadžmenta uredskog poslovanja (stručni provstupnik / stručna prvostupnica menadžmenta uredskog poslovanja)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-06-09 12:49:39