Every organization should function as a well-established team in which individual skills are developed and nurtured to their best potential. In this thesis paper, through the basic concepts and needs of a call center, the ways of organizing teamwork are explained. A good call center organization with all its segments and teams can be used in the work of other call centers that deal with the sales of services, information and customer support in one of the IT or financial organizations. The chapter on the characteristics of teamwork presents the basic features of teamwork, benefits and progress that result from the application of such a way of working. The types of teams are presented and the basic differences between the group and the team are explained. Forming a team and the responsibilities of a modern manager are key in the process of creating quality staff, which is presented in detail in the third chapter. A survey conducted on 24 employees in one small call center of an information intermediary concluded that a loyal worker is the best asset that a company has and that it is an employer dedicated to its human resources leading in every labor market. The survey also revealed the most common motivators for working with employees, which proved to be the basis of relationships and communication in teamwork. Communication is the foundation of all business relationships, and with the skill of communication an individual influences his interlocutors, e.g., colleagues and clients. It is crucial in creating favorable or unfavorable impressions about the individual and the organization. The part of the paper that talks about the types of teams also deals with the topic of virtual teams, which in today’s pandemic times are the basis for the functioning and sustainability of most successful companies. The paper tries to show that human relations and communication between employees and superiors are a prerequisite for the functioning of any business project or organization. As much as the quality of the product or service is taken into account, human potential is the bearer of every business vision.