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master's thesis
Potpuno upravljanje kvalitetom u javnom sektoru
Specijalistički završni rad
2023. urn:nbn:hr:129:210832
Vlajić, Gordana
The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

Cite this document

Vlajić, G. (2023). Potpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad (Master's thesis). Zaprešić: The University of Applied Sciences Baltazar Zaprešić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:210832

Vlajić, Gordana. "Potpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad." Master's thesis, The University of Applied Sciences Baltazar Zaprešić, 2023. https://urn.nsk.hr/urn:nbn:hr:129:210832

Vlajić, Gordana. "Potpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad." Master's thesis, The University of Applied Sciences Baltazar Zaprešić, 2023. https://urn.nsk.hr/urn:nbn:hr:129:210832

Vlajić, G. (2023). 'Potpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad', Master's thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:129:210832

Vlajić G. Potpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad [Master's thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2023 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:129:210832

G. Vlajić, "Potpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad", Master's thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:129:210832

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Metadata
TitlePotpuno upravljanje kvalitetom u javnom sektoru : Specijalistički završni rad
Title (english)Total quality management in the public sector
AuthorGordana Vlajić
MentorZoran Stanko (mentor)
Committee memberNinoslav Gregurić-Bajza (predsjednik povjerenstva)
Committee memberKarlo Jurač (član povjerenstva)
GranterThe University of Applied Sciences Baltazar Zaprešić
(Chair of Economics, Management and Marketing)
Zaprešić
Defense date and country2023-07-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U radu se obrazlaže ideja potpunog upravljanja kvalitetom (TQM), što je način razmišljanja i pristup upravljanju koji se fokusira na kontinuirano poboljšanje kvalitete poslovanja. TQM ima za cilj uključiti sve zaposlenike u proces poboljšanja proizvoda i usluga organizacije, s krajnjim ciljem postizanja sukladnosti javnih proizvoda, usluga i poslovnih procesa sa zahtjevima ciljnih skupina dionika. U javnom sektoru, TQM je posebno važan jer pomaže organizacijama da učinkovito koriste resurse i postanu učinkovitije, što rezultira boljim uslugama za građane i ostale korisnike usluga javnog sektora. Detaljno su proučene značajke TQM-a te su utvrđene prednosti i izazovi njegove primjene u javnom sektoru. Također se prikazuju uspješni primjeri implementacije TQM-a i opisuju se smjernice za njegovo uvođenje i primjenu u javnom sektoru Republike Hrvatske.
Abstract (english)
The paper explains the idea of total quality management (TQM), which is a way of thinking and an approach to management that focuses on continuous improvement of business quality. TQM aims to involve all employees in the process of improving the organization's products and services, with the ultimate goal of achieving compliance of public products, services and business processes with the requirements of target groups of stakeholders. In the public sector, TQM is particularly important because it helps organizations to use resources efficiently and become more productive, resulting in better services for citizens and other users of public sector services. The features of TQM were studied in detail and the advantages and challenges of its application in the public sector were determined. Successful examples of TQM implementation are also presented and guidelines for its introduction and application in the public sector of the Republic of Croatia are described.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:129:210832
Study programmeTitle: Public Sector Management - Specialist Professional Graduate Studies
Study programme type: professional
Study level: specialist graduate
Academic / professional title: magistar / magistra menadžmenta javnog sektora (magistar / magistra menadžmenta javnog sektora)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-09-27 10:57:34