Title | Prednosti suvremene paradigme digitalne transformacije javne uprave : Specijalistički završni rad |
Title (english) | Advantages of the modern paradigm of digital transformation of public administration |
Author | Željko Čučuković |
Mentor | Vladimir Šimović (mentor) |
Committee member | Ninoslav Gregurić-Bajza (predsjednik povjerenstva) |
Committee member | Milorad Ćupurdija (član povjerenstva) |
Granter | The University of Applied Sciences Baltazar Zaprešić (Chair of Information and Communication Sciences ) Zaprešić |
Defense date and country | 2023-11-14, Croatia |
Scientific / art field, discipline and subdiscipline | SOCIAL SCIENCES Information and Communication Sciences Information Systems and Information Science |
Abstract | U današnjem digitalnom dobu, javna uprava se suočava s izazovom prilagodbe novim tehnološkim trendovima kako bi bolje služila građanima i poslovnim subjektima. Suvremena paradigma digitalne transformacije javne uprave donosi niz značajnih prednosti koje unaprjeđuju efikasnost, transparentnost i pristupačnost administrativnih procesa. Prva ključna prednost digitalne transformacije javne uprave ogleda se u povećanoj učinkovitosti i optimizaciji operativnih procesa. Uvođenjem digitalnih alata, automatskih sustava za obradu podataka i integriranih informacijskih platformi, administrativni postupci postaju brži i manje skloni ljudskim greškama. To rezultira smanjenjem birokratske inercije i omogućava javnim službenicima da se usredotoče na kompleksnije zadatke umjesto na rutinske administrativne radnje. Druga važna prednost je povećana transparentnost i otvorenost javne uprave prema građanima. Digitalizacija omogućava objavljivanje informacija, dokumenata i rezultata javnih projekata na online platformama koje su lako dostupne svima. Građani dobivaju uvid u rad institucija, a to jača povjerenje u sustav. Osim toga, digitalna komunikacija olakšava dijalog između građana i vlasti, omogućujući brži protok informacija te prikupljanje mišljenja i prijedloga iz šire zajednice. Treća prednost leži u poboljšanoj pristupačnosti javnih usluga. Digitalna transformacija omogućava građanima da obave administrativne postupke online, bez potrebe za fizičkim dolaskom u urede. Ovo je ključno za osobe s posebnim potrebama, starije građane te one koji žive u udaljenim područjima. Također, online platforme često nude personalizirane informacije i usluge, prilagođene individualnim potrebama korisnika. Još jedna važna prednost jest povećana sigurnost i zaštita podataka. Digitalni sustavi omogućavaju implementaciju visokih standarda sigurnosti, uključujući enkripciju podataka i sustave zaštite od neovlaštenog pristupa. Ovo je ključno u doba sveprisutnih cyber prijetnji i sve važnijeg pitanja privatnosti podataka. Konačno, digitalna transformacija javne uprave otvara vrata inovacijama i razvoju novih tehnoloških rješenja. Uvođenjem naprednih tehnologija poput umjetne inteligencije, blockchain-a i analitike podataka, javna uprava može brže reagirati na promjene u društvu i ekonomiji. Ovi alati omogućavaju bolje predviđanje potreba građana, optimizaciju resursa i donošenje informiranih odluka. Digitalizacija nije samo tehnološka promjena, već transformacija koja omogućava javnoj upravi da bolje služi svojim građanima u digitalnom dobu. |
Abstract (english) | In today's digital age, public administration faces the challenge of adapting to new technological trends in order to better serve citizens and businesses. The modern paradigm of digital transformation of public administration brings a number of significant advantages that improve the efficiency, transparency and accessibility of administrative processes. The first key advantage of the digital transformation of public administration is reflected in increased efficiency and optimization of operational processes. With the introduction of digital tools, automatic data processing systems and integrated information platforms, administrative procedures become faster and less prone to human error. This results in a reduction of bureaucratic inertia and allows public officials to focus on more complex tasks instead of routine administrative actions. Another important advantage is the increased transparency and openness of public administration towards citizens. Digitization makes it possible to publish information, documents and results of public projects on online platforms that are easily accessible to everyone. Citizens gain insight into the work of institutions, which strengthens trust in the system. In addition, digital communication facilitates the dialogue between citizens and authorities, enabling a faster flow of information and the collection of opinions and proposals from the wider community. The third advantage lies in the improved accessibility of public services. Digital transformation enables citizens to complete administrative procedures online, without the need to physically come to offices. This is crucial for people with special needs, senior citizens and those living in remote areas. Also, online platforms often offer personalized information and services, adapted to the individual needs of users. Another important advantage is increased security and data protection. Digital systems enable the implementation of high security standards, including data encryption and systems of protection against unauthorized access. This is crucial in an age of ubiquitous cyber threats and the increasingly important issue of data privacy. Finally, the digital transformation of public administration opens the door to innovation and the development of new technological solutions. By introducing advanced technologies such as artificial intelligence, blockchain and data analytics, public administration can respond more quickly to changes in society and the economy. These tools make it possible to better predict citizens' needs, optimize resources and make informed decisions. Digitization is not just a technological change, but a transformation that enables public administration to better serve its citizens in the digital age. |
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Language | croatian |
URN:NBN | urn:nbn:hr:129:719177 |
Study programme | Title: Public Sector Management - Specialist Professional Graduate Studies Study programme type: professional Study level: specialist graduate Academic / professional title: magistar / magistra menadžmenta javnog sektora (magistar / magistra menadžmenta javnog sektora) |
Type of resource | Text |
File origin | Born digital |
Access conditions | Access restricted to students and staff of home institution |
Terms of use | |
Created on | 2023-11-23 12:16:39 |