This paper examines in detail the integration of the Jira, Microsoft Power Automate and ServiceNow platforms with the aim of optimizing workflows in organizations. Given the complexity of modern business processes, the need for effective coordination among teams becomes crucial for success. Therefore, I am investigating how these platforms can jointly contribute to better management of tasks, processes and communication within the organization. Through the analysis of a concrete example of a workflow in the ServiceNow platform, we show the integration steps and how they can be used to automate, monitor progress, and facilitate collaboration between teams. As the goals of this final work are to systematize contemporary knowledge and develop a more semantically acceptable understanding of it, and to organize the knowledge more systematically about platforms that use workflows as an improvement in the monitoring of IT projects, both in automation and in the standardization of processes and other activities, in theory and practice. For example the same is performed here through a case analysis and a series of analytical presentations (at the end with practical modelling, SWOT and “Pro&Conra” (Šimović, Varga, Soleša, 2020, 46-53.) analysis) of early processes and activities of concrete models of the application of the platform in practice, both in the domain of the functioning of workflows and in the domain of the application of analytical skills (e.g. analyse workflows and their application within the platforms that are written about and critically judged, from the aspect of workflows and the element of other activities carried out within the platforms). The advantages of integrating these tools in increasing productivity, reducing time spent on administrative tasks, and improving the quality and speed of decision-making are emphasized. Through an in-depth analysis of the functionality of each of the mentioned platforms, we explore their complementarity and opportunities for mutual integration to create a holistic environment for managing work processes. This work provides insight into the practical application of these tools in a real business environment for further research and experimentation in workflow optimisation and business process management.