prikaz prve stranice dokumenta Kvaliteta i normizacija
Access restricted to students and staff of home institution
undergraduate thesis
Kvaliteta i normizacija
Stručni završni rad
2021. urn:nbn:hr:129:684109
Sladović, Renata
The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

Cite this document

Sladović, R. (2021). Kvaliteta i normizacija : Stručni završni rad (Undergraduate thesis). Zaprešić: The University of Applied Sciences Baltazar Zaprešić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:684109

Sladović, Renata. "Kvaliteta i normizacija : Stručni završni rad." Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, 2021. https://urn.nsk.hr/urn:nbn:hr:129:684109

Sladović, Renata. "Kvaliteta i normizacija : Stručni završni rad." Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, 2021. https://urn.nsk.hr/urn:nbn:hr:129:684109

Sladović, R. (2021). 'Kvaliteta i normizacija : Stručni završni rad', Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:129:684109

Sladović R. Kvaliteta i normizacija : Stručni završni rad [Undergraduate thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2021 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:129:684109

R. Sladović, "Kvaliteta i normizacija : Stručni završni rad", Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:129:684109

Please login to the repository to save this object to your list.
Metadata
TitleKvaliteta i normizacija : Stručni završni rad
Title (english)Quality and standardization
AuthorRenata Sladović
MentorDragutin Funda (mentor)
Committee memberKarlo Jurač (predsjednik povjerenstva)
GranterThe University of Applied Sciences Baltazar Zaprešić
(Chair of Economics, Management and Marketing)
Zaprešić
Defense date and country2021-11-15, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Upravljanje kvalitetom u poslovanju je dinamična kategorija koja se mora kontinuirano usavršavati i nadopunjavati. Jedna od mogućnosti nadogradnje je i implementacija potpuno novih modela za sustave upravljanja kvalitetom. Poduzeća u suvremenom poslovanju sve veću pažnju pridaju kvaliteti. Razlog tome je što su prepoznate brojne prednosti koje proizlaze iz upravljanja kvalitetom. Da bi se na učinkovit način upravljalo kvalitetom, bino je u upravljanje uključiti ISO 9001 normu, odnosno potrebno je u upravljanje kvalitetom uključiti načela koje propisuje ISO. Na taj način se može osigurati da se kontinuirano radi na poboljšanju. Jedan od načina na koji se može kvalitetno implementirati ISO 9001 je kroz PDCA ciklus, odnosno kroz procesni pristup upravljanju kvalitetom i šest sigmi. Ovim pristupom poboljšava se kvaliteta svim poslovnih procesa što posljedično dovodi do većeg zadovoljstva kako vanjskih tako i unutarnjih dionika.
Abstract (english)
Business quality management is a dynamic category that must be continuously improved and supplemented. One of the possibilities for upgrading is the implementation of completely new models for quality management systems. Companies in modern business pay more and more attention to quality. The reason for this is that a number of benefits arising from quality management have been recognized. In order to effectively manage quality, it is necessary to include the ISO 9001 standard in management, ie it is necessary to include the principles prescribed by ISO in quality management. In this way, it can be ensured that continuous improvement is being done. One of the ways in which ISO 9001 can be implemented with quality is through the PDCA cycle, ie through the process approach to quality management and six sigma. This approach improves the quality of all business processes, which in turn leads to greater satisfaction of both external and internal stakeholders.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:129:684109
Study programmeTitle: Business Economy - Undergraduate Professional Study; specializations in: Menadžment uredskog poslovanja
Course: Menadžment uredskog poslovanja
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni provstupnik / stručna prvostupnica menadžmenta uredskog poslovanja (stručni provstupnik / stručna prvostupnica menadžmenta uredskog poslovanja)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-03-01 11:42:12