The aim of this paper is to show the importance of quality and how with its help and its applicability we can improve work processes in public administration. In this paper it was pointed out that one of the most critical areas of public administration efficiency is the management of people, work processes and information. Taking quality into account is important in our living and working environment. In the business world, top quality is highly valued and considered a very significant part of business success. One of the strategically important areas for the state is public administration. Withs its modernization, computerization and provision of simplified public services economic activities and citizens’ standards would strengthen. The importance of modern management is the focus on quality, which is nurtured through a culture of attitudes, behavior and treatment. Based on the available literature and internet sources, this paper starts with the theory in which the concept of quality and the models with which we can achieve optimization and standardization and better efficiency of the requested services are described. The concept of quality is based on a process approach, furthermore it consists of documented processes. By incorporating quality into provided services, by analyzing and improving them, we contribute to the constant professional development of public administration. Easily available business models of Total Quality Management (TQM), Common Assessment Framework (CAF), and various norms can help to improve quality and better efficiency in public administration. The main drivers of innovation management are first and foremost management and employees. They can provide innovations in business processes and more advanced computerization. With new technologies and by strengthening public administration in a way that we educate employees about quality management, long-term success in terms of improvement and competitiveness can be achieved. An essential characteristic of any system is preventive action on business processes with as few errors as possible.