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master's thesis
Načela i modeli potpunog upravljanja kvalitetom
Specijalistički završni rad
2020. urn:nbn:hr:129:243465
Kantolić, Martina
The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

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Kantolić, M. (2020). Načela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad (Master's thesis). Zaprešić: The University of Applied Sciences Baltazar Zaprešić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:243465

Kantolić, Martina. "Načela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad." Master's thesis, The University of Applied Sciences Baltazar Zaprešić, 2020. https://urn.nsk.hr/urn:nbn:hr:129:243465

Kantolić, Martina. "Načela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad." Master's thesis, The University of Applied Sciences Baltazar Zaprešić, 2020. https://urn.nsk.hr/urn:nbn:hr:129:243465

Kantolić, M. (2020). 'Načela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad', Master's thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 21 October 2024, https://urn.nsk.hr/urn:nbn:hr:129:243465

Kantolić M. Načela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad [Master's thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2020 [cited 2024 October 21] Available at: https://urn.nsk.hr/urn:nbn:hr:129:243465

M. Kantolić, "Načela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad", Master's thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:129:243465

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Metadata
TitleNačela i modeli potpunog upravljanja kvalitetom : Specijalistički završni rad
Title (english)Principles and models of total quality management
AuthorMartina Kantolić
MentorDragutin Funda (mentor)
Committee memberKarlo Jurač (predsjednik povjerenstva)
GranterThe University of Applied Sciences Baltazar Zaprešić
(Chair of Economics, Management and Marketing)
Zaprešić
Defense date and country2020-10-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Poduzeće je odgovorno za loš menadžment, neadekvatno obrazovanje zaposlenika, nepostojanje vodiča za kvalitetu usluge te pritiska na zaradu, ponekad nauštrb zadovoljstva kupaca. S druge strane dodatni problem predstavlja neiskrenost zaposlenika i njihova neposvećenost poslu te nedovoljno poznavanja proizvoda ili usluge. U ovom zatvorenom krugu potrebno je unijeti promjene u obje sfere poslovnog svijeta – i u menadžment, i u zaposlenike - te uvijek iznova naglašavati važnost dobre usluge, i tako podizati ukupnu svjesnost o važnosti (dobrog i kvalitetnog) odnosa s kupcima. Naravno, kvalitetu robe ili usluge potrebno je i mjeriti, jer ono što ne mjerimo ne možemo ni poboljšati. Ako pravilno i pametno raspolažemo svojim resursima, te ako ulažemo i nastojimo postići što bolju kvalitetu proizvoda, uspjeh ne može izostati. U krajnjem slučaju, svakoj organizaciji je osvajanje nagrade imperativ da dobije priznanje za ono što radi od strane struke, te da privuče još više klijenata odnosno suradnika. Možemo reći da je uspješna organizacija ona koja je u mogućnosti poboljšati kvalitetu, sniziti troškove i povećati učinkovitost poslovanja, te eliminirati razne aktivnosti i proizvode zbog kojih nastaju gubici.
Abstract (english)
The company is responsible for poor management, inadequate employee education, lack of a guide to service quality and pressure on earnings, sometimes to the detriment of customer satisfaction. On the other hand, an additional problem is the insincerity of employees and their lack of commitment to work and insufficient knowledge of the product or service. In this closed circle, it is necessary to make changes in both spheres of the business world - both management and employees - and always emphasize the importance of good service, and thus raise overall awareness of the importance of (good and quality) customer relations. Of course, the quality of goods or services also needs to be measured, because what we do not measure cannot be improved. If we dispose of our resources correctly and wisely, and if we invest and strive to achieve the best possible product quality, success cannot be missed. Ultimately, winning an award is imperative for any organization to receive recognition for what it does from the profession, and to attract even more clients or associates. We can say that a successful organization is one that is able to improve quality, reduce costs and increase business efficiency, and eliminate various activities and products that cause losses.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:129:243465
Study programmeTitle: Project Management
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/specijalistica projektnog menadžmenta (stručni/a specijalist/specijalistica projektnog menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2021-11-29 12:45:44