This paper examines patient satisfaction in the healthcare system of the Republic of Croatia, emphasizing the importance of quality management in the provision of healthcare. The introduction defines the basic terms of the quality of health care and its significance according to Croatian legislation, as well as various definitions of quality, including that of the World Health Organization and the ISO 9000:2000 standards. The paper also discusses the norms and accreditation standards applied in the healthcare sector, emphasizing their role in ensuring the highest standards of care and patient safety. Special emphasis is put on the functioning of quality offices in healthcare institutions. These offices continuously conduct anonymous surveys among patients to identify and correct deficiencies in the provision of health services and to improve communication and acceptance of patient suggestions. For the purposes of this paper, two identical surveys were conducted at the same time, but in two different regions: the City of Zagreb and Osijek-Baranja County. The paper presents the results of conducted surveys that show the general satisfaction of patients, but also highlight key problems such as long waiting times for specialist examinations and diagnostic tests and various levels of satisfaction with communication with medical staff. A comparative analysis of survey results from these two regions provides insight into similarities and differences in patient perceptions and experiences. The conclusions of the surveys point to the need to improve the availability of diagnostic tests and specialist examinations and to improve the level of communication between medical staff and patients, which could be accomplished through better resource management and by motivating staff for better communication. Finally, the paper concludes that continuous quality improvement is the basis for achieving better treatment outcomes and greater patient satisfaction and proposes concrete measures to improve the health service provided.