Quality is a concept that is represented in all business segments. Every organization, regardless of which group of activities it belongs to, whether it wants to be competitive on the market, should implement quality improvement. The healt system is a specific system that serves the community. It is the basis of the development of a country and the fundamental social need of man. The system consists of all institutions that conduct their business in accordance with the Law on Health Institutions implemented by the Regulations of the State and the Ministry of Health. We are not talkong about hospitals and health centers, but also pharmacies and health institutes. In order fot the healthcare system to become a center of quality, it is necessary to implement a busines culture within institutions. Implementation can be carried out by the most important resourcs-employees in the system. It does not matter whather it is medical or non-medical staff, they are all equally important. Busines supervision is carried out by menagers of health and economic professions, who use thair knowledge, skills and education to improve the functioning of the system. Constant changes, new regulations and new price lists and procedures are a challenging job that needs to be fallowed and implemented on time. These are specific actions needed ti improve the quality of the healthcare system.