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undergraduate thesis
Upravljanje kvalitetom u javnoj upravi
Stručni završni rad
2021. urn:nbn:hr:129:858113
Hrenek, Petra
The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

Cite this document

Hrenek, P. (2021). Upravljanje kvalitetom u javnoj upravi : Stručni završni rad (Undergraduate thesis). Zaprešić: The University of Applied Sciences Baltazar Zaprešić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:858113

Hrenek, Petra. "Upravljanje kvalitetom u javnoj upravi : Stručni završni rad." Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, 2021. https://urn.nsk.hr/urn:nbn:hr:129:858113

Hrenek, Petra. "Upravljanje kvalitetom u javnoj upravi : Stručni završni rad." Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, 2021. https://urn.nsk.hr/urn:nbn:hr:129:858113

Hrenek, P. (2021). 'Upravljanje kvalitetom u javnoj upravi : Stručni završni rad', Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 24 October 2024, https://urn.nsk.hr/urn:nbn:hr:129:858113

Hrenek P. Upravljanje kvalitetom u javnoj upravi : Stručni završni rad [Undergraduate thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2021 [cited 2024 October 24] Available at: https://urn.nsk.hr/urn:nbn:hr:129:858113

P. Hrenek, "Upravljanje kvalitetom u javnoj upravi : Stručni završni rad", Undergraduate thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:129:858113

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Metadata
TitleUpravljanje kvalitetom u javnoj upravi : Stručni završni rad
Title (english)Quality management in public administraition
AuthorPetra Hrenek
MentorDragutin Funda (mentor)
Committee memberKarlo Jurač (predsjednik povjerenstva)
GranterThe University of Applied Sciences Baltazar Zaprešić
(Chair of Economics, Management and Marketing)
Zaprešić
Defense date and country2021-11-17, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Svatko od nas prilikom kupovine želi dobiti najbolju kvalitetu proizvoda ili usluge. Stoga proizlazi da je kvaliteta vrlo bitna ne samo kod finalnog proizvoda ili usluge već u svakom segmentu organizacije bez obzira na njezino područje djelovanja. Svaka organizacija postavlja ciljeve koje želi postići. Da bi uspjela u ostvarenju zadanih ciljeva, mora biti bolja od konkurencije. Za postizanje uspješnosti mora voditi računa o upravljanju kvalitetom te je primijeniti ne samo kod finalnog proizvoda ili usluge, već u sve segmente poslovanja. Je li neka organizacija uspjela u tome odlučuje krajnji korisnik. Tema ovog rada je upravljanje kvalitetom u javnoj upravi. Interes za kvalitetu u javnoj upravi nikada nije bio prevelik te se tek sada u novije vrijeme kreće u uvođenje sustava upravljanja kvalitetom. U radu će se navesti sustavi upravljanja kvalitetom koji se koriste u javnoj upravi i ukratko prikazati bitne segmente uvođenja sustava upravljanja kvalitetom u javnoj upravi Republike Hrvatske.
Abstract (english)
All of us want to get the best quality of a purchased product or service. It means that the quality of every segment of the production or organisational cycle is important, not only the final product or service. Every organization sets its own goals. In order to succeed in achieving the set goals, it must be better than the competition. To achieve success, it must take care of quality management and apply it not only to the final product or service but to every segment of the business. Whether an organization has succeeded in it or not will be decided by the end-user. The topic of this paper is achieving quality management in the field of public administration. The interest in achieving quality in public administration processes has never been too high, and it is only recently that the quality management system is introduced in the field. The paper focuses on listing the quality management systems used in public administration and provides a brief introduction to important segments of quality management systems in the public administration of the Republic of Croatia.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:129:858113
Study programmeTitle: Business Economy - Undergraduate Professional Study; specializations in: Menadžment uredskog poslovanja
Course: Menadžment uredskog poslovanja
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni provstupnik / stručna prvostupnica menadžmenta uredskog poslovanja (stručni provstupnik / stručna prvostupnica menadžmenta uredskog poslovanja)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-03-02 15:18:29